Work Order Settings

Work Order Settings 

In this article, we will explain what work order settings are and what you can achieve with these settings.

Navigating to Maintenance 

1. Open the “WRKSPOT” application and log in.
2. Tap "Settings" on the left side of the screen.
3. Once you click and enter in to “Settings”
4. Click on "Maintenance" in the Submenu.

Maintenance Submenu Overview

There are two main sections:

1. Work Order Settings
2. Notifications

Work Order Settings

1. Work Order Strategy

This setting allows you to choose how work orders are managed. There are two strategies:

• Pooling:
  • What It Does: Allows you to create work orders without assigning them to a specific employee.
  • How It Works: Work orders stay in an 'open pool' until someone claims or is assigned to them.
    
• Default Assignee:
  • What It Does: Automatically assigns new work orders to a pre-selected employee.
  • How to Use: When you choose this, you’ll need to select an employee who will be the default assignee for work orders.
  • 

2. Aging Process for Work Order

• What it does : Adjusts the priority of a work order after a set number of days.
• Example: Set it for 3 days, and a low to medium priority ticket will shift to medium to high priority automatically after three days.
• How to use : When you choose this, you’ll need Input the how many days you would like to set the priority for each option.
• 

Notifications Settings 

1. Find Notifications: 

• Look for "Notifications" on the right side of the work order page and click it.

2. Add People for Alerts:

• Click on "Notification Submenu."
• Choose the alerts you want to change.
• Click on a menu that drops down.
• Pick departments or people you want to get these alerts.
• They will now get the notifications.
  
  

Note : You will only be able to see this if you have the permission for this module. You can ask the manager to help you. 

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