How to View, Add, Edit and Complete a Guest Request - Mobile

Overview

This article provides a walkthrough of the Guest Requests feature within the WrkSpot mobile application.

Pre-checks

• Ensure that you’ve installed the latest version of the Wrkspot mobile app.
• To access the guest request screen you need to be clocked in. Please make sure to clock in before going to the guest request screen.

Steps to add Guest requests in a mobile app

• Open the Wrkspot mobile app and Navigate to the Modules -> Operations -> Guest requests

• You have the following methods to utilize the guest request feature on the mobile app.
  • View
  • Add
  • Complete

View the Guest request

• The "Open" tab displays guest requests that came in but are not completed yet.
• The "Mine" tab shows requests assigned to you.
• The "Resolved" tab displays recently finished requests.
• The "Archived" tab keeps track of completed requests cleared by your manager.

Adding the Guest request:

• Start by tapping the + button at the top right.
• Input the guest request details. Choose "Now" for immediate fulfillment or "Start At" for a later time (specify the time).
• Assign any one employee for that request or leave it to create the Guest request as Open. 
• Once done, tap Create, and you'll find the new guest request in the Open tab.

Editing a Guest Request:

• Under Mine or Open tab inside Guest Requests, Tap and move the request to the left
• You will see pencil like edit button. 
• Tap on the button, you will navigate to edit screen where you can edit the guest request

Completing the Guest request

• Navigate to the Mine tab to see guest requests assigned to you and their details.
• For more information or questions, use the “Chat with requester” option 

to communicate with the hotel staff who submitted the request.

• If unable to fulfill the request, tap Decline to return it to the Open tab for another employee. 
• Provide a reason for declining. Tap Done when you've finished the guest request, moving it to the Resolved tab.

In Summary

From this article, you should be able to understand how to view, add, and complete a guest request using the WrkSpot mobile application. 

Need More Help?

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